Customer Support Agent – Banking

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November 5

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JobHome

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B2B • SaaS • Enterprise

<JobHome> JobHome is a Brazilian customer service and contact-center company that provides managed call center services, omnichannel and hybrid AI+human customer experience solutions, self-service automation, and a cloud-based management and monitoring platform. They offer help desk, tele-sales/SDR, post-sales support, performance marketing and e-commerce services, and infrastructure for secure, scalable operations, serving large enterprise clients across multiple industries.

5001 - 10000 employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• Provide customer support via voice, chat and email • Handle customer interactions through social media and Reclame Aqui • Clarify questions about banking products and services, ensuring clear and empathetic communication • Log interactions in internal systems and track requests through to resolution

🎯 Requirements

• Higher education completed, currently enrolled, or on leave • Proven experience as a Customer Service (SAC) Agent (chat, email and voice), preferably in the banking sector • Availability to work shifts Monday–Friday or Monday–Saturday • Minimum 100 Mbps internet connection

🏖️ Benefits

• Meal allowance: R$ 352.00/month • Day off • GymPass • Company‑provided laptop • Health insurance (Amil) • Free dental coverage • Life insurance + funeral assistance • Career path and growth opportunities • Access to SESC • Academic partnerships (Anhembi Morumbi, São Judas Tadeu and psychologists from Anhanguera) • Ongoing training and continuous development program