Patient Contact Center Scheduler

Job not on LinkedIn

🔥 22 hours ago

🇺🇸 United States – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Franciscan Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare Insurance • Non-profit

Franciscan Health is a healthcare organization committed to providing high-quality medical care grounded in the Franciscan tradition. They offer a range of medical services, including clinical and allied health, home health and hospice, nursing, physicians and advanced practice providers, and non-clinical and administrative roles. With a focus on embracing the values of St. Francis to care for those in need, they provide a supportive and fulfilling work environment for their employees, emphasizing a mission of compassion and community engagement. Franciscan Health is dedicated to offering a variety of employment opportunities across different medical specialties and locations.

📋 Description

• Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately. • Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue. • Understand when to escalate calls to RN, provider clinic, or PEAC leadership. • Proactively escalate areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build. • Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks. • Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities. • Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.

🎯 Requirements

• High School Diploma/GED • 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience