Geisinger
10,000+ employees
Founded 1915
🏥 Healthcare
💊 Pharmaceuticals
🧘 Wellness
Healthcare • Pharmaceuticals • Wellness
Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.
Contact Center Analyst
🕒 2 days ago
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Geisinger
10,000+ employees
Founded 1915
🏥 Healthcare
💊 Pharmaceuticals
🧘 Wellness
Healthcare • Pharmaceuticals • Wellness
Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.
📋 Description
• Provides work force management support to the Contact Center and other assigned Teams. • Balances real time inbound and outbound call and non-call customer contacts, developing forecasts, assessing operational and financial benefits, and impacts of scenarios. • Accountable for real-time monitoring of workforce performance during Contact Center hours of operations. • Alerts management to trends, discrepancies, or issues around changing service levels. • Develops and maintains short term and strategic forecasts/capacity plans for inbound/outbound contact and non-call work volumes and staffing requirements based on historical trends and business growth objectives.
🎯 Requirements
• High School Diploma or Equivalent (GED)- (Required) • Minimum of 7 years-Relevant experience* (Required)
🏖️ Benefits
• healthcare benefits for full time and part time positions from day one • vision • dental • domestic partners
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