Geisinger
10,000+ employees
Founded 1915
💊 Pharmaceuticals
🧘 Wellness
Healthcare • Pharmaceuticals • Wellness
Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.
Customer Care Associate – Medicaid Team
🔥 21 hours ago
🔔 Pennsylvania – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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Geisinger
10,000+ employees
Founded 1915
💊 Pharmaceuticals
🧘 Wellness
Healthcare • Pharmaceuticals • Wellness
Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.
📋 Description
• Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up. • Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits. • Investigates all concerns/issues to assure accurate information is provided in a timely manner. • Documents and codes accurately all inquiries/concerns. • Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.
🎯 Requirements
• High School Diploma or Equivalent (GED)- (Required) • Minimum of 1 year-Customer Service (Preferred) • Skills: Call Center Technologies, Communication, Computer Literacy, Organizing, Teamwork
🏖️ Benefits
• healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners • atmosphere of collaboration, cooperation and collegiality
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