
1001 - 5000 employees
🏥 Healthcare
💼 Consulting
✈️ Travel
Healthcare • Consulting • Travel
Medibank is a health insurance provider that offers a wide range of insurance products including health insurance for overseas students, visitors, and corporate clients. The company supports a community-focused approach to health and wellness, providing resources and opportunities for individuals to stay informed about health-related events and services. Medibank also emphasizes building a talent community through career opportunities and engagement with potential employees.
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1001 - 5000 employees
🏥 Healthcare
💼 Consulting
✈️ Travel
Healthcare • Consulting • Travel
Medibank is a health insurance provider that offers a wide range of insurance products including health insurance for overseas students, visitors, and corporate clients. The company supports a community-focused approach to health and wellness, providing resources and opportunities for individuals to stay informed about health-related events and services. Medibank also emphasizes building a talent community through career opportunities and engagement with potential employees.
• Connect with Medibank members to support conversations about health and wellbeing • Deliver health screening assessments via telehealth • Assist and empower members to identify clear actions for their health and wellbeing • Educate members about relevant Amplar Health and Medibank offerings • Conduct outbound member engagement in a KPI-driven environment • Provide exceptional service to Medibank members • Work shifts between 12:00pm and 8:00pm, Monday to Friday • Follow a fixed fortnightly roster set for 6 months
• Must be a Registered Nurse (Div 1) with current unrestricted AHPRA • Minimum 2 years’ post-qualification experience in Australia • Ability to identify needs and match actions and service provision • Experience applying active listening techniques in a customer service environment • Strong computer skills, including experience using multiple systems and ability to learn new operating systems • Ability to work effectively in a fully remote environment • Availability for 12:00pm–8:00pm shifts is essential, Monday to Friday • Ability to work a fixed fortnightly roster; rosters are set for 6 months • Access to a private, distraction-free workspace room • Reliable, high-speed internet connection • Previous outbound contact centre or telehealth experience highly desirable • Experience using SharePoint and Genesys highly desirable • Passion for customer service, strong interpersonal skills, empathy and an engaging phone manner • Comfortable working to KPIs and targets in a structured environment • Vaccination status declaration and/or evidence may be required depending on the role
• Permanent full-time or part-time positions available (0.6–1 FTE) • Work-from-home flexibility anywhere in Australia • 35% subsidised Medibank/ahm health insurance, including options for pets, cars, travel, and house • 25% discount on travel insurance • 14 weeks’ paid parental leave for all eligible employees, regardless of whether they are the primary or secondary carer • Access to the Feel Good Health Hub, offering clinical health and wellbeing services • Discounts across Samsung, Telstra, HP, SpecSavers, cinema and theme park tickets, Wyndham Travel and other partners • Flexible ways of working supporting inclusion, accessibility and wellbeing • Adjustments or alternative formats available during recruitment or employment • Virtual training conducted over 2 days
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