Digital Accounting Specialist, Customer Success Manager (CSM)

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🔥 1 minute ago

🇫🇷 France – Remote

💵 €38k - €42k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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RCA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

RCA is a software publisher specializing in solutions for accounting professionals. Established for over 25 years, RCA collaborates closely with accounting experts and offers a suite of 13 specialized software solutions, including their innovative SaaS platform for collaborative pre-accounting. With around 250 employees and an annual revenue of €28 million, RCA is focused on innovation and providing a supportive work environment that encourages flexibility and teamwork.

📋 Description

• Support the activation and adoption of the MEG Premium software across the client portfolio • Mobilize the resources needed to expand usage and maximize the impact of the solutions • Work as part of a three-person team alongside a Sales Engineer and a Sales Representative • Serve as the clients’ MEG point of contact for best practices, new features, removing barriers, and sharing improvement feedback • Deliver Premium training and provide post-training follow-up • Support accounting firms and their clients during onboarding to help them become self-sufficient • Drive portfolio engagement to achieve one-year activation and replenishment targets • Host webinars, product demonstrations, and client events • Identify additional revenue opportunities and pass them on to the sales teams • Monitor customer satisfaction and collect feedback and testimonials • Contribute to customer retention and brand advocacy • Recommend improvements to the customer experience and MEG deployment • Participate in the full customer lifecycle in collaboration with Customer Success, Sales, and CSM Marketing teams

🎯 Requirements

• Experience working in an accounting firm • Strong interest in digital technology • Open to junior and experienced candidates • Ideally based in or around Lille • Willingness to travel throughout the Northern region • A driving license is likely required for travel, as a company vehicle is provided

🏖️ Benefits

• Work from home • Equipment provided (laptop and phone) • Company vehicle • Paid birthday leave • Whit Monday off • SWILE meal card (€10.50) • Profit-sharing / PEE employee savings plan • Gift vouchers • Works Council (CSE) benefits • Leisure budget • Concierge service • RTT additional days off • 3 additional paid days off (birthday, Whit Monday, and personal-life leave) • Several weeks of comprehensive training on the MEG SaaS solution

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