Call Center Specialist

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🕒 March 20

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Jobs for Humanity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

📚 Education

🎯 Recruiter

B2B • Education • Recruitment

Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.

📋 Description

• deliver exceptional service, manage inbound and outbound calls, and resolve customer issues • handle a high volume of calls • respond to inquiries and provide accurate information • troubleshoot problems and log interactions in CRM • collaborate with product and technical teams to address root causes • answer inbound calls promptly and professionally • make outbound calls for follow-ups and proactive outreach • resolve issues on first contact where possible • document interactions accurately • meet service level targets and quality standards • maintain up to date knowledge of products and services • contribute to knowledge base improvements • identify trends in recurring issues and share insights

🎯 Requirements

• customer focused communicator with strong listening skills • ability to empathize and stay calm under pressure • problem solving mindset • prior experience in a call center or customer service role • proficiency with basic computer systems and CRM software • ability to navigate multiple systems while keeping the customer at the center of the conversation • strong organizational skills • reliability • flexible approach to shift coverage including evenings and weekends

🏖️ Benefits

• comprehensive medical, dental, and vision coverage • a 401(k) plan with employer match • paid time off • paid training • flexible scheduling options • modern tools and a supportive team environment