Customer Service Representative

Job not on LinkedIn

🕒 April 10

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Jobs for Humanity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

📚 Education

🎯 Recruiter

B2B • Education • Recruitment

Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.

📋 Description

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner • Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions • Document customer interactions accurately in the CRM system and maintain detailed records of all transactions • Provide product information and recommendations tailored to customer needs • Identify opportunities to enhance customer experience and suggest process improvements • Escalate complex issues to appropriate departments while keeping customers informed of progress • Maintain a positive attitude and demonstrate strong interpersonal skills in all customer interactions • Meet performance targets for response time, resolution rate, and customer satisfaction scores • Collaborate with team members to share best practices and support one another in delivering excellent service • Adapt to changing priorities and handle multiple customer requests simultaneously

🎯 Requirements

• 2+ years of customer service experience in a professional environment • Excellent verbal and written communication skills • Strong problem-solving abilities and critical thinking skills • Proficiency with customer relationship management (CRM) software • Ability to multitask and prioritize effectively in a fast-paced environment • Active listening skills and genuine empathy for customer concerns • Reliable internet connection and a quiet, professional workspace for remote work • Comfortable working independently while remaining a collaborative team member • Experience working in a remote or virtual environment (Preferred) • Familiarity with ticketing or help desk systems (Preferred) • Knowledge of multiple communication platforms and tools (Preferred) • Experience with sales, upselling, or cross-selling techniques (Preferred) • Certification in customer service or related field (Preferred) • Experience in a specific industry relevant to our organization (Preferred)