Jobs for Humanity
11 - 50 employees
Founded 2020
🤝 B2B
📚 Education
🎯 Recruiter
B2B • Education • Recruitment
Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.
Customer Support Representative
Job not on LinkedIn
🕒 March 20
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Jobs for Humanity
11 - 50 employees
Founded 2020
🤝 B2B
📚 Education
🎯 Recruiter
B2B • Education • Recruitment
Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.
📋 Description
• Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information. • Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process. • Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. • Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions. • Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients. • Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process. • Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships. • Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
🎯 Requirements
• High school diploma or equivalent; bachelor's degree preferred. • Previous experience in customer support or a related field is highly desirable. • Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers. • Excellent problem-solving and decision-making abilities, with a keen attention to detail. • Proficiency in using customer support software and tools. • Familiarity with accounting principles and practices is a plus. • Ability to work independently and in a team-oriented environment. • Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
🏖️ Benefits
• Competitive compensation • Opportunities for growth and development within our dynamic organization
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