Jobs for Humanity
11 - 50 employees
Founded 2020
🤝 B2B
📚 Education
🎯 Recruiter
B2B • Education • Recruitment
Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.
Entry-Level Contact Center Representative
Job not on LinkedIn
🕒 May 2
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Jobs for Humanity
11 - 50 employees
Founded 2020
🤝 B2B
📚 Education
🎯 Recruiter
B2B • Education • Recruitment
Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.
📋 Description
• Answer inbound and outbound calls in a professional and courteous manner • Resolve customer concerns efficiently, aiming for first-call resolution • Research internal systems to locate missing information and collaborate with other departments as needed • Accurately document customer interactions and process claims • Engage in solution-based conversations to recommend the best options • Follow scripts, policies, and procedures while using training resources to provide accurate information • Maintain confidentiality and handle sensitive information appropriately • Escalate complex issues to the appropriate personnel when necessary • Attend training sessions and team meetings to stay current on updates and best practices • Adhere to attendance and scheduling requirements
🎯 Requirements
• High school diploma or equivalent • Strong written, verbal, and organizational communication skills • Ability to type at least 20 words per minute • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) • Familiarity with Windows operating systems • Dependable and punctual with excellent time management • Strong problem-solving and conflict resolution skills • Customer-focused with empathy, patience, and professionalism • Able to multitask, self-manage, and stay focused • Team-oriented with a collaborative mindset • Comfortable working in a fast-paced, dynamic environment • Excellent interpersonal skills and the ability to build rapport with customers and colleagues
🏖️ Benefits
• World-class training for new employees • Opportunities for personal development and career growth
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