Head of Customer Success

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🕒 March 20

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Jobs for Humanity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

📚 Education

🎯 Recruiter

B2B • Education • Recruitment

Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.

📋 Description

• Take full ownership of the end-to-end customer journey after the sale • Build, mentor, and manage a strong team of Customer Success Managers • Architect a seamless implementation process for complex solutions • Partner with Sales to identify upsell and cross-sell opportunities • Define customer health scoring, segmentation, and maintain data accuracy • Serve as the voice of the customer internally

🎯 Requirements

• 10+ years in Customer Success or Account Management • At least 4 years in a leadership capacity • Proven experience in scaling a B2B SaaS organization • Hands-on experience in enterprise SaaS • Data-driven mindset; comfortable defining KPIs • Bilingual proficiency in English and Arabic • Expertise in operational efficiency through automation and AI tools

🏖️ Benefits

• Remote work options