Jobs for Humanity
11 - 50 employees
Founded 2020
🤝 B2B
📚 Education
🎯 Recruiter
B2B • Education • Recruitment
Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.
IT Support Specialist
Job not on LinkedIn
🕒 March 24
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Jobs for Humanity
11 - 50 employees
Founded 2020
🤝 B2B
📚 Education
🎯 Recruiter
B2B • Education • Recruitment
Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.
📋 Description
• Provide remote IT support for customers in a variety of industries. • Respond to and resolve support tickets promptly via email, chat, and SMS. • Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments. • Offer clear and effective communication with customers to identify their needs and address concerns. • Escalate complex technical issues to senior engineers or appropriate teams when necessary. • Maintain accurate documentation of all support activities in the ticketing system. • Collaborate with team members to ensure outstanding customer satisfaction.
🎯 Requirements
• Proven experience in IT support or similar role. • Strong knowledge of Office 365, Windows operating systems, and Windows Server environments. • Excellent problem-solving and logical thinking skills. • Outstanding English communication skills, both written and verbal. • Familiarity with remote support tools and ticketing systems. • Ability to multitask, prioritize, and manage time effectively. • Strong customer service skills with a proactive and solution-oriented approach. • Self-motivated and able to work independently with minimal supervision.
🏖️ Benefits
• Flexible freelance opportunity with remote work. • Work with a supportive and innovative IT team. • Opportunities for growth and further specialization in IT support. • Competitive hourly rates based on experience and skills.
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