Field Liaison, PSC Operations

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🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

💊 Pharmaceuticals

🧬 Biotechnology

🧘 Wellness

Pharmaceuticals • Biotechnology • Wellness

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members • Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers • Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients • Compile and share PSC performance data to support field strategies and account planning • Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners • Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks by ensuring team readiness • Ensure all communications and materials align with non-promotional requirements and compliance standards.

🎯 Requirements

• Bachelor's degree required - preferably in healthcare, life sciences, pharmacy, or business administration • A minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or a closely related function • Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams • Clear, confident communicator with strong presentation skills • Highly organized, adaptable, and effective in managing multiple escalations.

🏖️ Benefits

• Inclusive work environment • Professional development opportunities