Agent Productivity Program Manager, Equipment

🔥 12 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $85k - $117k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Johnson Controls

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1885

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Johnson Controls is a global leader in creating smart building technologies, software, and services. With over 100,000 employees across 150 countries, the company offers the world's largest portfolio in HVAC equipment, building automation, and control systems. Their innovative solutions include industrial refrigeration, fire detection, and security systems, enhancing efficiency and sustainability. Johnson Controls is committed to helping customers achieve their sustainability goals with technologies like OpenBlue, which provides real-time data visibility and management systems for optimizing building performance. Their services span from digital solutions for energy management to advanced security and fire safety systems.

📋 Description

• Serve as the primary liaison to key JCI Equipment Agent stakeholders, identifying opportunities to enhance field productivity across the Agent channel. • Develop and maintain role clarity documentation, playbooks, and standardized operating procedures to ensure consistency across all geographies. • Design and implement a structured onboarding and offboarding framework for Equipment Agent partners. • Partner with local and area teams to validate Agent user access, ensuring appropriate system access and data security. • Maintain an accurate and up-to-date database of active Agent users, including tools and resources available to each. • Collaborate with the programs team to manage and continuously improve the Agent portal, ensuring relevant and accessible content. • Organize and deliver training programs (virtual and in-person) in partnership with Local EqNA Leadership and Global Products teams. • Work with Learning & Development and program teams to create tailored training solutions for Equipment Agents. • Engage with EqNA Agent leadership to understand business needs, prioritize challenges, and implement scalable solutions. • Assess operational capabilities across Agent organizations and local markets, identifying opportunities for improvement. • Develop, track, and report on key performance indicators (KPIs) to measure and enhance Agent productivity. • Present programs, initiatives, and performance insights to Agent leadership and field teams.

🎯 Requirements

• Minimum of 5+ years of experience in the HVAC industry • Demonstrated leadership experience, particularly in training, development, or program management • Strong communication and collaboration skills with the ability to influence cross-functional stakeholders • Analytical mindset with experience developing and tracking performance metrics • Proven ability to manage multiple initiatives and work effectively in a cross-functional environment

🏖️ Benefits

• Competitive salary and Bonus • Paid vacation/holidays/sick time - 15 days of vacation first year • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one • Extensive product and on the job/cross training opportunities • Encouraging and collaborative team environment • Dedication to safety through our Zero Harm policy