Manager, Public Sector – Customer Success

🕒 February 19

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DeleteMe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🔒 Cybersecurity

Cybersecurity • Privacy

DeleteMe is a service provided by Abine, Inc. , specializing in online privacy protection. It offers a solution for individuals and businesses to easily and safely remove personal data from the internet. Since 2011, DeleteMe has been the leading service in personal data removal, helping clients safeguard their personal information from search engines and data brokers. The service includes submitting personal data for removal and provides expert assistance to search for and delete information. DeleteMe offers continuous updates and reports, ensuring users' data stays private over time. The company serves both individual customers and organizations, providing resources to combat online threats like doxxing and identity theft.

📋 Description

• Lead a team of Customer Success Managers and help Public Sector organizations succeed with our SaaS product. • Work closely with customers to understand their needs, develop and implement customer success plans, and drive adoption and retention. • Play a key role in building and executing strategy for the Public Sector team. • Work closely with the Director of Success in expanding the DeleteMe Public Sector team and ensuring that all Public Sector clients receive the appropriate level of service. • Develop and execute strategies for Public Sector organizations in collaboration with the Director of Success. • Work with the Public Sector Sales team to create suitable renewal, expansion and save motions to increase retention. • Partner with the DeleteMe Onboarding team to implement and adopt strategies for new customers. • Support key Public Sector accounts, and provide mentorship and supervision to other Public Sector CSMs.

🎯 Requirements

• Experienced Manager or Director with a background in high-intensity start-up or corporate environments, Remote work experience a plus. • Experience in government procurement processes, preferably in a SaaS company. • Minimum of 5-8+ years of experience in Customer Success, Partner Success, Onboarding, or Implementation for SaaS companies. • Minimum of 3-5 years in a leadership role working with Public Sector customers, wherein you navigated procurement and renewal processes with SLED and Federal accounts. • A deep understanding of Customer Experience and Customer Lifecycle. • Proven track record of supporting successful Customer Experience programs. • Demonstrated ability to communicate effectively with a diverse group of stakeholders. • An entrepreneurial and 'get-things-done' mindset focused on delivering results. • This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy. • Technical Job Requirements: • Experience building and managing reports and dashboards in Salesforce.com • Demonstrated ability using Microsoft Excel for data analysis on single-source and multi-source data sets. • Deep understanding of cyber threats such as social engineering, doxxing profile development, and advanced spearphishing.

🏖️ Benefits

• Comprehensive health benefits - Medical, Vision, Dental • Generous 401k matching up to 6% • 20 days paid time off • 15 sick days • 12 company-paid holidays • Childcare expense reimbursement • Fitness and cell phone reimbursement • Birthday time off