Enterprise Technology Engineer

🕒 May 2

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GoHealth Urgent Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

GoHealth Urgent Care is a healthcare provider that offers on-demand urgent care services both in-person and virtually. Patients can book virtual visits for various health concerns ranging from allergies to injuries, as well as access physical centers across multiple states. GoHealth aims to increase access to quality healthcare while ensuring a convenient, efficient, and compassionate experience for all patients.

📋 Description

• Implement, support, and maintain the enterprise’s AuthX Tap-N-Go authentication solution across all urgent care sites. • Ensure seamless integration with Active Directory, Entra ID, Okta, Epic EMR, and other enterprise systems. • Provide support for enterprise-level technology applications as needed. • Deploy and configure AuthX Tap-N-Go software on Windows workstations and badge readers. • Support Proof of Concept (POC), pilot, and full rollout phases of the solution implementation. • Support implementation of enterprise identity/access technology solutions in all existing and new locations. • Monitor system logs and access patterns for anomalies. • Develop user guides and conduct training materials for targeted team members. • Partner with IT Support to implement the Tap-N-Go capability support model, ensuring documentation for support is available.

🎯 Requirements

• Bachelor’s degree in IT, Computer Science, or a related field • 5+ years of experience in IT support or systems engineering, preferably in healthcare environments. • Experience with implementing and supporting badge-based authentication solutions in a large, geographically dispersed organization (AuthX preferred). • Experience with product ownership of a Tap-N-Go solution (operation, maintenance, enhancements, support etc.) • Experience with vendor coordination and POC testing. • Understanding of HIPAA and healthcare IT compliance standards • Strong working knowledge of enterprise identity and access management technologies, including Active Directory, Entra ID, Okta, SailPoint, and Windows workstation authentication • Experience supporting and integrating badge-based / Tap-N-Go authentication solutions, including Epic EMR and other enterprise applications (Epic experience preferred). • Proficiency with Active Directory administration, Group Policy (GPO), Intune, and Windows workstation configuration. • Experience providing Tier 2/3 technical support for enterprise applications, including authentication, access, and file transfer solutions. • Strong troubleshooting and diagnostic skills across hardware, software, and application integrations. • Knowledge of security, compliance, and risk considerations in healthcare or regulated environments. • Ability to create, maintain, and follow technical and operational documentation, including configurations, procedures, and escalation paths. • Experience collaborating with vendors, IT partners, and cross-functional teams to resolve issues and implement enhancements. • Ability to explain technical concepts and solution designs clearly to both technical and nontechnical audiences, including leadership. • Strong written and verbal communication skills, with the ability to present confidently to stakeholders, vendors, and partners. • Demonstrated ability to work independently, manage multiple priorities, and informally lead or influence across functional areas. • Excellent analytical, problem-solving, and organizational skills, with attention to detail.

🏖️ Benefits

• None specified