Founding Customer Experience Lead

🕒 2 days ago

🇬🇧 United Kingdom – Remote

💵 £75k - £102k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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Odin

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

Odin is a platform designed for venture capital activities, empowering angel syndicates and fund managers by simplifying administrative tasks, structuring, and capital deployment. It facilitates user-friendly SPV (Special Purpose Vehicle) creation, streamlines investor communications, and supports compliance with legal and tax documentation, allowing users to manage their venture capital firms online. Odin enables founders to maintain clean cap tables and simplifies governance by rolling up investors. The platform is known for its ease of use, speed in setting up ventures, and operates globally, transacting in multiple currencies (EUR, GBP, USD). Odin operates under Talbot Capital Limited and is regulated by the Financial Conduct Authority (FCA).

📋 Description

• Own the end-to-end experience for our customers across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting. • Be the primary respondent on inbound questions across support and legal/compliance tickets. • Triage with judgement: spot what’s urgent, what’s risky, what can be self-served and route accordingly. • Reduce ticket volume by going to the root cause. • Support building the AI-first toolkit alongside the rest of the team. • Be the internal voice of the customer. • Set the tone and standards for how Odin shows up to customers.

🎯 Requirements

• You have at least 5 years of experience in customer-facing operational roles. • Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus. • You’re calm and clear under pressure. • When something is painful or repetitive, your instinct is to fix the root cause. • You’re tool-first and AI-fluent. • You have high conviction. • You’re a high-ownership, low-ego team player. • You can write really well.

🏖️ Benefits

• Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support • Wellness: £1,000 annual budget for health, therapy or fitness • Parental Leave: Enhanced maternity, adoption, paternity and partner leave • Pension: 4% employer contribution with salary sacrifice options • Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total) • Work From Anywhere: Up to 6 weeks per year working from anywhere globally • Birthday Leave: An additional day of leave