Product Operations Lead

🕒 March 25

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Joko

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🛍️ eCommerce

💸 Finance

👥 B2C

eCommerce • Finance • B2C

Joko is a mobile application that enhances users' purchasing power by offering cash back rewards and automatic coupon codes on everyday purchases. With over 4 million members, the app allows users to earn cash back effortlessly as they shop at their favorite retailers. Joko simplifies the purchasing experience, ensuring that members never pay more than necessary for their purchases while accumulating rewards quickly.

📋 Description

• Deliver on the metrics that matter. You own track rates, catch rates, offer reliability, and merchant performance. When something breaks, your team finds it, fixes it, and makes sure it doesn't happen again. • Build and lead the team. You'll recruit, coach and develop 2 Ops Managers from day one, set the bar high, and hire as the scope grows. • Drive continuous improvement. Processes, tooling, monitoring — much of it is still being built or improvised. You'll bring structure where there's none and improve what already exists, from quick wins to long-term scalable solutions. • Be the operational voice in product decisions. You'll work closely with Product & Engineering to flag issues, shape the roadmap from an ops perspective, and make sure operational needs don't get lost in feature priorities. • Drive merchant performance and partner with the commercial team. Many operational issues originate at the merchant level — broken tracking, unreliable offers, inconsistent data. You'll build the frameworks to monitor and score merchant performance, identify underperformers, and drive corrective actions. You'll work hand in hand with the commercial team to turn operational insights into partner conversations: escalating issues, setting quality standards, and making sure merchant reliability improves over time — not just gets patched. • Define how this team operates. There's no playbook — you'll set the rhythm, the rituals, and the standards. OKRs, sprints, escalation processes: you decide what this team needs to run well.

🎯 Requirements

• Experience: You have at least 5 years of experience, with meaningful exposure to Product, Operations, or a technical/data-driven environment. • Builder mindset: You have an entrepreneurial streak — you like challenges, you like getting hands-on, and you're energized (not intimidated) by the idea of building something from scratch. You welcome feedback and you're constantly looking to learn and improve. • Product & operations mindset: You think in systems: monitoring → detection → investigation → resolution → prevention. You instinctively look for what can break, understand *why* it broke, and build safeguards so it doesn't happen again. You know how products work end-to-end and have a strong sense for operational reliability. • Management: You have a successful track record leading a small team of diverse, talented profiles. You are demanding, you act as a real coach, and you set high standards — for your team and for yourself. • Analytical skills: You are data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics. • Autonomy: You're not joining a well-oiled machine with a playbook — you're building the machine and writing the playbook. You thrive when there's no predecessor to hand you a manual, and you know how to prioritize when everything feels urgent. • Communication: You have strong written and verbal communication skills. You can explain something complex with simple words, and you're not afraid to expose and defend your decisions with demanding stakeholders. • Attention to detail: You know that the devil is in the details, and you have a talent for spotting flaws where others don't. • Languages: You are fluent in written and spoken English. Mastering French is not required.

🏖️ Benefits

• Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. • Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. • 💸 Top-market compensation • 📈 Equity for everyone with the chance to own a piece of what you build • 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills • 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings • 💪 Contribution to your ClassPass subscription • 🍼 8-week leave paid 100% for the second parent • …and much more, check the full list here!