Client Success Representative

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Serve as the primary point of contact for our clients, ensuring they achieve value from our products and services;• Responsible for building strong relationships, assisting with onboarding, providing ongoing support, and working closely with our product and sales teams to deliver an exceptional customer experience;• Your goal is to drive client satisfaction, retention, and long-term success;• Receive and respond to client inquiries quickly and efficiently;• Collaborate with cross-functional teams to diagnose customer issues and come to an expeditious resolution;• Investigate and problem solve a wide range of customer inquiries both through email and phone calls;• Create and maintain customer support articles for new and updated features and functionality that coincides with product updates;• Share customer feedback and functionality requests with the Product Management team;• Build strong relationships with customers, ensuring trust and 100% satisfaction;• Review and test new product functionality;• Other duties as assigned.

🎯 Requirements

• The ability to work independently on multiple projects simultaneously with minimal direction;• Excellent written, verbal and interpersonal communication skills, problem solving and conflict management;• The ability to quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members;• The ability to learn new programs quickly is essential;• Strong knowledge of Microsoft Office Suite is required;• Friendly, outgoing, empathetic and customer focused;• Bachelor's degree or equivalent experience;• Must be trustworthy and possess a high level of integrity.

🏖️ Benefits

• Willingness to work variable hours as needed