Customer Success Partner

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November 26

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Jonas Software

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Enterprise • SaaS • B2B

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Serve as the primary relationship owner for a defined portfolio of active merchants, ensuring retention, satisfaction, and portfolio health. • Conduct regular account reviews and proactive outreach to identify opportunities for improvement, engagement, or revenue expansion. • Analyze portfolio performance and merchant trends to anticipate risk, identify churn indicators, and collaborate with internal teams to address issues early. • Guide merchants through best practices for software adoption, payment processing optimization, and feature utilization to improve business outcomes. • Collaborate closely with Sales, Partner Services, and Support to deliver a seamless customer experience from activation through long-term growth. • Maintain accurate account records and activity tracking in Salesforce and related systems. • Represent the voice of the customer in cross-functional discussions, sharing insights that help improve product experience and retention outcomes. • Occasionally attend industry trade shows, user events, or customer webinars as needed to deepen market understanding and strengthen relationships.

🎯 Requirements

• 2+ years of experience in SaaS, Customer Success, Account Management, or a similar customer-facing role. • Experience in the food, beverage, or restaurant industry and/or payments or embedded finance is a significant asset. • Strong analytical and relationship management skills with a proactive, problem-solving mindset. • Proficient with Salesforce, Google Workspace, and Microsoft Office Suite. • Excellent written and verbal communication skills, with the ability to adapt to varied audiences from small business owners to multi-location operators. • Self-motivated, organized, and able to manage multiple priorities in a remote environment.

🏖️ Benefits

• Includes quarterly performance-based incentives tied to portfolio retention and revenue health.