Call Center Representative

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Jong Grant, DMD

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B2C • Wellness

Jong Grant, DMD is an oral and maxillofacial surgery practice with offices in Riverside and Corona, California that provides surgical dental care to patients. The practice offers procedures such as single and multiple tooth extractions, wisdom tooth removal, dental implants, bone grafting, sinus lifts, biopsies, and IV/general sedation. Jong Grant, DMD emphasizes patient-centered care, accessibility (including screen-reader features and bilingual Spanish support), and scheduling/insurance assistance.

1 - 10 employees

👥 B2C

🧘 Wellness

📋 Description

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. • Building lasting relationships with clients and other call centre team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. • Making sales or recommendations for products or services that may better suit client needs. • Taking part in training and other learning opportunities to expand knowledge of company and position. • Adhering to all company policies and procedures.

🎯 Requirements

• High School Diploma or equivalent. • More education or experience may be preferred. • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. • Understanding of company products, services, and policies. • Proficiency with computers, especially with CRM software, and strong typing skills. • Ability to ask prying questions and diffuse tense situations. • Strong time management and decision making skills. • Adaptability and accountability. • Fluency in multiple languages may be desired.