Technical Support Specialist

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Jooble

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private equity on 2014-02

Consulting • Marketing • Logistics

Jooble is a Ukrainian product-focused IT company that operates a global job search engine and recruitment platform serving millions of users across 66 countries. The company develops technology- and data-driven products to help job seekers discover opportunities and to support employers in finding candidates, emphasizing search, analytics, and scalable product engineering. Jooble's team is distributed and product-oriented, focusing on building tools that connect people and businesses worldwide.

📋 Description

• Provide technical support to partners and colleagues for auction API, conversion tracking, Apply on Jooble, and related systems • Configure, test, optimize, and troubleshoot click and conversion tracking, including Job benefit/Salary tags Tracking • Resolve Statistics API issues involving transmission of advertising campaign data to clients • Configure Apply on Jooble placement models, including email applications or ATS integration through API • Analyze support requests, identify systemic problems, eliminate root causes, enrich the knowledge base, and train clients and colleagues • Collaborate daily with Customer Success, Business Development, Product Engineering, Aggregation Quality Engineering, and Analytics • Participate periodically in joint calls and correspondence with B2B clients together with Customer Success or Business Development

🎯 Requirements

• 2+ years of technical support experience at L2/L3 level • Practical experience writing SQL queries • Experience with REST APIs, Swagger, and Postman at L3 support level • Experience working with GitHub repositories • Experience using a ticketing system such as Freshdesk or equivalent • English at B1 level, written and spoken • Experience using AI tools such as Claude Code and Gemini to automate routine tasks • Experience maintaining technical documentation in Confluence or an equivalent • Discipline in meeting deadlines and responsibility for SLA • Proactivity • Ability to systematically analyze complex technical problems and identify root causes • Excellent written and verbal communication skills, including explaining technical complexity simply to business users and interacting effectively with clients and product teams • Experience in B2B is an advantage • Experience with English-speaking clients is an advantage • Experience with conversion collection systems such as Google Tag Manager, Postback, and HTML/JS pixel is an advantage • QA experience or practical skills obtained through courses are an advantage • Experience with monitoring and log tools such as Elastic, Kibana, and Grafana is an advantage • Experience with Cursor or other AI code editors is an advantage • English at B2 level, written and spoken, is an advantage

🏖️ Benefits

• Fully remote work for employees in cities and countries outside Kyiv • Equipment provided for comfort and productivity • Flexible start time for the 8-hour workday between 8:00 and 10:00 Kyiv time • Fixed personal and professional development budget • Full medical insurance after 3 months of employment • Financial support for medical expenses for colleagues abroad • Compensation for wellbeing-service psychologist consultations or 50% of the cost of a specialist chosen independently • 24 working days of annual paid vacation • 6 additional days for recharging • 20 paid sick days • 4 days without medical confirmation • 6 fixed additional days off on public holidays • Strong professional team and opportunities for growth • Support for mobilized colleagues by preserving their jobs