Client Success Director

Job not on LinkedIn

September 20

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Jorie AI

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Artificial Intelligence • Healthcare Insurance • Fintech

Jorie AI is a company that revolutionizes the healthcare and finance industries by providing advanced AI-driven solutions. Specializing in revenue cycle management (RCM), Jorie AI leverages robotic process automation and powerful business intelligence tools to streamline financial and healthcare operations, increase profitability, and enhance reporting. Their services include maximizing operational output, managing resources, and structuring seamless flows of critical patient and financial data. Jorie AI focuses on delivering custom automation solutions tailored to clients' objectives to improve patient outcomes, physician satisfaction, and financial margins. The company is known for its innovative use of AI in healthcare claim management and revenue cycle consulting, significantly reducing operational inefficiencies and improving financial performance.

1001 - 5000 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💳 Fintech

📋 Description

• Develop and execute the customer success vision, strategy, and objectives in alignment with overall company goals • Collaborate with leaders to integrate customer success into all aspects of the business • Work closely with sales, product development, onboarding, marketing, product, and other departments to ensure seamless coordination, communication, and handoffs • Advocate for customer needs and insights within the organization • Implement best practices for delivering an exceptional customer experience throughout the entire customer lifecycle • Continuously assess and refine customer touchpoints to drive satisfaction and loyalty • Develop and nurture customer advocates to support marketing and sales efforts • Leverage customer testimonials, case studies, and success stories to enhance the company's reputation • Develop and implement strategies to reduce churn and increase customer retention • Identify opportunities for upselling and cross-selling to maximize customer lifetime value • Manage, recruit, and train a world-class customer success team • Foster a customer-centric culture, ensuring the team is motivated and equipped to deliver outstanding results • Utilize data and analytics to measure customer success metrics, track KPIs, and drive improvements in customer satisfaction • Report directly to the VP of Client Success and lead a high-performing team dedicated to customer satisfaction, retention, and growth

🎯 Requirements

• 5+ years of experience in partner management, strategic partnership development, channel sales and client success or related roles • Ability to manage communication effectively at an executive / C-Suite level • Excellent verbal and written interpersonal and presentation skills • Strong project management and organizational skills • Skilled in account strategy, account planning, relationship strategy • Ability to work collaboratively with cross-functional teams • Proven track record of significantly growing existing accounts • Experience in developing, managing, and reporting KPIs for success measurement • Minimum Experience: Manager/Supervisor level • Are you citizen or green card holder authorized to work in the United States.

🏖️ Benefits

• Remote work (Oak Brook, Illinois) • Dynamic and engaging work environment • Fast-growing company • Work with latest AI automation technology • Commitment to diversity in the workplace