Product Manager, Consumer

September 26

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Jump

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Sports • SaaS • B2B

Jump is a company that offers an end-to-end fan experience platform specifically designed for sports teams and their fans. It helps sports clubs grow revenue by nurturing lifelong relationships with fans through software solutions that include primary ticketing and fan engagement apps. Jump's solutions are designed in collaboration with over 70 professional sports teams from major leagues such as the NBA, NHL, NFL, MLS, and MLB. They offer tools to manage event inventory and access control, providing a seamless and personalized fan experience to increase fan engagement, attendance, and revenue for sports teams.

11 - 50 employees

Founded 2021

⚽ Sports

☁️ SaaS

🤝 B2B

📋 Description

• Own the martech domain, serving as the primary product owner and point of contact for attribution, audience management, analytics instrumentation, sponsorship tracking, and agency management tools. • Own development of fan-facing web and app features related to ticketing and content. • Support day-to-day operations, including client escalations, feature requests, and prioritization of enterprise needs. • Lead core product processes: backlog grooming, sprint readiness, story writing, acceptance criteria, and workflow optimization. • Partner with engineering, design, and customer success to refine requirements, remove blockers, and ensure smooth delivery. • Collaborate with the broader product team on roadmap alignment and prioritization across multiple stakeholders and projects. • Own third-party API integrations end-to-end, ensuring robust, scalable solutions. • Partner with AI experts and engineers to identify, scope, and test AI-powered opportunities that improve marketing performance and customer experiences. • Define success metrics, gather feedback, and iterate on AI-driven features.

🎯 Requirements

• 3+ years of experience in product management or related field. • Experience with ecommerce and/or B2B2C models, and managing complex roadmaps across multiple stakeholders. • Fluency with AI tools, with a curiosity for experimentation and solving thorny problems. • Experience owning client relationships or interfacing autonomously with external stakeholders. • Martech expertise: integration and/or ownership of one or more platforms (CRM, marketing automation, CDPs, analytics tools). • Understanding of cross-channel attribution challenges and exposure to A/B testing, experimentation frameworks, and cohort analysis. • Knowledge of customer retention strategies, churn analytics, and lifecycle campaigns, including segmentation and personalization.

🏖️ Benefits

• Remote-first • Competitive salary and equity • Flex PTO policy • 401(k) • Generous medical, dental and vision plans • 16 weeks paid parental leave for primary and secondary caregivers • $1,000 reimbursement for work-from-home tech setup • $1,000 annual stipend for learning & development • Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel