Credit & Collections Manager

November 17

Apply Now

Receive Emails with Similar Jobs

JumpCloud

WebsiteLinkedInAll Job Openings

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

📋 Description

• Oversee the day-to-day work of collections to ensure that all accounts are followed up on in a timely manner, and keep collections activity accurate and up to date • Oversight of Billing & Collections Team; coach and train team as needed to ensure high quality and efficient productivity. Decision maker on escalated customer issues. • Communicate and correspond with customers and sales representatives to question and/or investigate past-due or unpaid invoices. • Provides invoice copies and supporting documents to customers. • Research and resolve all customer billing disputes. • Provide regular reporting to Management on outstanding AR by Customer. • Compiles and completes month end reporting, including Allowance for Doubtful accounts • Provide recommendations for settlement and payment plan options. • Evaluate and create standard operating procedures for collection/recovery solutions • Work closely with Management to identify, escalate, and resolve collections issues • Manage and continuously improve processes for collecting funds, and for keeping accounts receivables current and accurate from both invoicing and payment applications. • Help improve our DSO and reduce bad debt

🎯 Requirements

• 6+ years of collection experience; 3 + years of collections management experience supervising a team. • Demonstrated experience and knowledge of the order to cash processes. • Experience in business-to-business collections preferred • Excellent decision-making, communication, and leadership skills • You are a problem solver, leading from the front while bringing creativity and efficiency • Ability to effectively present information verbally and in writing • Strong attention to detail • Customer service mindset • Netsuite experience preferred. • High proficiency in Excel • Bachelor’s Degree or equivalent experience

🏖️ Benefits

• JumpCloud® is an equal opportunity employer • Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. • JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.