Director of Product Experience – Design

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

👻 Ghost score 10%

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Set the experience vision for JumpCloud’s AI-powered unified IT management platform • Decide design investment across interface, AI and headless experiences • Partner as an equal with Product and Engineering leadership • Define a multi-year platform experience vision across the admin console, end-user experience, and AI-assisted and agent-driven workflows • Lead design of core end-to-end workflows with consistent, intuitive, self-service and reliable success and failure paths • Design trust and security into permissions, policies, sign-in, recovery and alerts • Own customer adoption and onboarding through in-product guidance, announcements and onboarding • Establish experience measurement using NPS, product feedback, support and research • Lead discovery, usability testing and post-launch measurement • Set quality, craft and accessibility standards and govern the design system from Figma to code • Organize team capacity and design operations for a distributed team • Establish a practical, repeatable AI-enabled design practice • Build and develop designers and managers across locations • Hire effectively, foster shared ownership with Product and Engineering, and run critiques and skillshares

🎯 Requirements

• 10+ years in product design • 4+ years leading design managers and multi-disciplinary teams in B2B SaaS • Track record of experience improvements with measurable results, such as adoption, task success, support volume or NPS • Experience shaping AI-powered or agent-driven product experiences • Experience designing complex, technical or security-critical products • Identity, security, device management, IT or developer tools experience is a strong plus • Hands-on building and prototyping in code with AI tools such as Claude or Cursor • Advanced Figma fluency, including components, variables, tokens and design systems at scale • Clear, confident communication with senior leaders • Experience leading distributed teams across time zones is good to have • Portfolio with two or three case studies showing work from problem to shipped outcome, including AI usage is good to have • Must be located in and authorized to work in India • Must speak and write English fluently

🏖️ Benefits

• Remote work within India • Opportunity to work with teams across 15+ countries • Professional growth and expertise-sharing opportunities • Supportive, experienced executive team and board • Equal opportunity employment • Work with talented colleagues across departments • Employee voice and opportunity to contribute ideas