Director, Product Strategy and Operations

Job not on LinkedIn

🔥 26 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Operate portfolio planning, product prioritization lists and dashboards, governance, dependencies, risks, and Product Business Reviews • Own executive, SLT, and Board-level Product reporting • Own Pendo strategy, instrumentation governance, dashboards, and adoption insights • Operate PIM intake, prioritization, disposition, and customer close-loop practices • Own the Customer Advisory Board operating model, agenda, insights, and follow-through • Maintain use-case, capability, GPL, PMF, and package/SKU mappings • Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis • Improve existing planning, KPI, and reporting processes • Build AI agents and workflows to automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work • Act as a high-trust operating partner by identifying weak evidence, forcing decisions, and ensuring agreed actions close • Report directly to the SVP Product

🎯 Requirements

• Product strategy and Product Operations judgment or similar Product Management background • Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging • Able to work directly with executives while personally building analyses and operating mechanisms • Demonstrated ability to use AI tooling and build practical agents or workflow automations • Commercially minded and willing to challenge low-value activity • Ability to work frequently synchronously with Product Leadership and partner with team members globally • Must be located in and authorized to work in Mexico • Fluent spoken and written English required

🏖️ Benefits

• Remote work within Mexico • Opportunity to work with global teams and talented colleagues • Supportive board and seasoned executive team • Equal opportunity employment