Senior Software Engineer, AI Platform

🕒 April 21

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Lead the Vision: Drive the strategy, planning, and roadmap for our AI platform, identifying key opportunities to integrate AI into every stage of the product development lifecycle. • Architect and Build: Design, develop, and maintain a robust and scalable AI platform. This includes creating and managing intelligent agents to automate tasks in areas such as requirements gathering, story creation, development, testing, CI/CD, and observability. • End-to-End Ownership: Take full ownership of AI initiatives, from initial ideation and proof-of-concept to deployment, monitoring, and ongoing support. • Mentor and Collaborate: Serve as a technical leader and mentor to other engineers, evangelizing AI best practices and collaborating with product managers, designers, and other engineering teams. • Drive Operational Excellence: Ensure the AI platform is reliable, observable, and secure. Develop and maintain robust CI/CD pipelines, monitoring systems, and incident response protocols. • Customer-Centric Mindset: Work closely with customer support and product teams to address customer escalations and use feedback to improve AI-driven solutions.

🎯 Requirements

• 6-8+ years of experience in software engineering, with a significant focus on building and scaling platforms. • Deep Expertise in AI: Proven experience in designing, building, and deploying machine learning models and AI-driven systems in a production environment. • Platform Engineering: Strong background in platform engineering, including building reusable services, APIs, and infrastructure to support multiple teams. • Full-Stack Proficiency: Experience across the entire software development lifecycle, from requirements gathering and design to development, testing, and deployment. • Agent-Based Systems: Hands-on experience creating and managing intelligent agents or similar automated systems to perform specific tasks. • Cloud and DevOps: Extensive experience with cloud platforms (e.g., AWS, GCP, Azure) and modern DevOps practices, including CI/CD, Infrastructure as Code (IaC), and observability tools. • Strong Communication: Excellent communication and collaboration skills, with the ability to influence technical and business strategy. • Problem-Solving: A pragmatic and innovative problem-solver who can navigate ambiguity and deliver high-quality solutions.

🏖️ Benefits

• JumpCloud is an equal opportunity employer. • All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.