Technical Writer

Job not on LinkedIn

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Lead, scale, and optimize JumpCloud’s product and developer documentation • Act as an information architect and workflow innovator • Manage documentation using GitHub-native workflows, Markdown, branches, pull requests, and code reviews • Integrate documentation into automated CI/CD deployment pipelines using Static Site Generators such as Docusaurus, MkDocs, or Hugo • Maintain version control across multiple product releases, API versions, and branch merges • Author, edit, and maintain API references, developer guides, user how-tos, configuration guides, and release notes • Collaborate with Engineering, Product Managers, and Designers to translate UX designs and technical specifications into intuitive content • Provide UX writing and improve UX prototypes • Manage and prioritize 15–20 feature or update releases during a quarter • Test feature flags, API endpoints, sample code, and UI flows before publication • Design, deploy, and manage in-app onboarding flows, tooltips, and release announcements using Pendo or similar platforms • Design, test, and standardize prompts and prompt templates • Integrate AI assistants into daily workflows to reduce repetitive documentation tasks • Audit AI-generated content for technical accuracy, brand tone, hallucinations, and security compliance

🎯 Requirements

• 4-7+ years of experience as a Technical Writer, Documentation Engineer, or Product Content Strategy Specialist in a SaaS or tech environment • Proven mastery of GitHub, including pull requests, code reviews, and branch management • Proficiency in Markdown and Static Site Generators within a Docs-as-Code pipeline • Hands-on experience using generative AI tools and working knowledge of prompt engineering techniques • Ability to contribute quickly given highly technical and nuanced specifications • Strong editorial judgment to identify hallucinations, outdated parameters, and security risks • Demonstrated experience building and targeting in-app messaging, guides, and analytics using Pendo or comparable tools such as Appcues, Userpilot, or WalkMe • Portfolio submission requested, including documentation samples, AI prompts, demo videos, in-app notifications or onboarding flows, Git repositories, etc. • Must be located in and authorized to work in India • Fluent spoken and written English

🏖️ Benefits

• Remote work within India • Equal opportunity employment • Access to a supportive, collaborative global team • Opportunity to share and grow expertise • Opportunity to contribute ideas and approaches to products and features