Jumpfactor Marketing
51 - 200 employees
Founded 2009
🤝 B2B
🛍️ eCommerce
B2B • eCommerce • Marketing
Jumpfactor Marketing is a specialized digital marketing agency focused on providing comprehensive marketing solutions for Managed Service Providers (MSPs) and channel firms. They offer a variety of services including SEO, PPC management, content marketing, and lead generation, all tailored to the unique needs of the MSP industry. Jumpfactor aims to drive growth and maximize ROI for its clients by utilizing advanced digital marketing strategies and industry-specific expertise.
Director of Client Services
🕒 May 6
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Jumpfactor Marketing
51 - 200 employees
Founded 2009
🤝 B2B
🛍️ eCommerce
B2B • eCommerce • Marketing
Jumpfactor Marketing is a specialized digital marketing agency focused on providing comprehensive marketing solutions for Managed Service Providers (MSPs) and channel firms. They offer a variety of services including SEO, PPC management, content marketing, and lead generation, all tailored to the unique needs of the MSP industry. Jumpfactor aims to drive growth and maximize ROI for its clients by utilizing advanced digital marketing strategies and industry-specific expertise.
📋 Description
• Lead a department of Senior Account Managers, owning client satisfaction, retention, and revenue growth across the portfolio • Final escalation point • Performance coach • Culture driver • High-ownership, high-impact, with real growth potential • Client retention, churn strategy, and NPS MRR growth, upsell and cross-sell targets per AM • Campaign ROI — CPL and MCAC within target • Daily coaching and development of Account Managers • SOPs, KPIs, and department-wide cadences • Client escalations and root-cause resolution
🎯 Requirements
• 6+ years in digital marketing; 3+ years in account management • 2+ years managing teams of 5+ direct reports • 4+ years hitting retention, upsell, and churn KPIs • Deep knowledge of SEO, paid media, inbound, and web • Systems-first mindset with SOP and KPI development experience • Traction EOS or Rockefeller Habits familiarity is a strong plus
🏖️ Benefits
• Competitive comp with performance-based bonuses • 100% remote, skilled international team • Paid training, events, and weekly learning programs • Real career advancement in a fast-growing agency • Eight Growth500 awards. $1.9B in client revenue.
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