Jumpseller
eCommerce • Retail • SaaS
Jumpseller is an eCommerce platform that enables businesses to create and customize their own online stores. The platform offers a variety of themes and integrations with popular social media platforms like Facebook, Google, Instagram, and WhatsApp, allowing businesses to sell their products across multiple channels. Jumpseller supports a wide range of payment gateways and shipping methods, catering to the needs of online stores in different countries. With tools for order fulfillment, search engine optimization, and custom domain configuration, Jumpseller provides a comprehensive solution for building and managing an online retail presence.
Customer Support - Ecommerce Specialist
Job not on LinkedIn
March 2
Jumpseller
eCommerce • Retail • SaaS
Jumpseller is an eCommerce platform that enables businesses to create and customize their own online stores. The platform offers a variety of themes and integrations with popular social media platforms like Facebook, Google, Instagram, and WhatsApp, allowing businesses to sell their products across multiple channels. Jumpseller supports a wide range of payment gateways and shipping methods, catering to the needs of online stores in different countries. With tools for order fulfillment, search engine optimization, and custom domain configuration, Jumpseller provides a comprehensive solution for building and managing an online retail presence.
📋 Description
• Jumpseller is an e-commerce platform for fast-growing businesses • We focus on making online commerce easier so that companies can concentrate on what they do best: selling their products • Our team is made up of diverse group of people from different countries and backgrounds • We're looking for someone to join our Customer Support Team • Someone who loves to help others and can feel empathy when dealing with customer's problems • It's a regular 40 hours/work per week, demanding role, where many inquiries are technically complicated to assess • Passionate, caring and empathic person, who likes to listen and solve other people's problems • Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
🎯 Requirements
• Help merchants setting up their e-commerce solution • Help them solving their e-commerce doubts and problems • Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp) • Identify, document and prioritize customer reported issues to the development team • Document & automatize replies for frequently asked questions • Gauge the usability of new and existing features, and making constructive suggestions for change • Take responsibility & ownership of your work.
🏖️ Benefits
• Remote Work • Competitive pay • Performance based bonus every month • Be in an informal environment, working for a global market • Work on a MacBook + external 27" monitor.
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