Customer Support - Ecommerce Specialist

February 2

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Jumpseller

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Creating an Online Store has never been easier!

ecommerce • digital marketing • SaaS • online stores • dropshipping

11 - 50

Description

• Help merchants setting up their e-commerce solution; help them solving their e-commerce doubts and problems • Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp) • Identify, document and prioritize customer reported issues to the development team • Document & automatize replies for frequently asked questions • Gauge the usability of new and existing features, and making constructive suggestions for change • Take responsibility & ownership of your work.

Requirements

• Passionate, caring and empathic person, who likes to listen and solve other people's problems • Incredibly resourceful and exceptional at finding solutions even when there is no clear path • An advanced computer and Internet user, with previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles • Excellent in communication and teamwork • Spanish native speaker • A relevant bachelor/master degree is appreciated, but not mandatory • Demonstrated previous professional experience in Support of Software, Ecommerce or Marketing roles • Advanced computer skills, from a user perspective • Ability to communicate clearly in writing and orally in English • Written fluency in Portuguese or other languages is a plus • HTML experience is a plus.

Benefits

• Competitive pay • 20 paid vacations days • Performance based bonus every 4 months • Be in an informal environment, working for a global market • Work on a MacBook + external 27" monitor