Customer Support Associate

Job not on LinkedIn

3 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $60k - $66k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Junction

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Education • Non-profit

Junction is a non-profit organization that runs large-scale, world-class hackathons and developer events focused on AI and technology innovation. It organizes flagship gatherings (like Junction 2025 in Espoo, Finland) that bring together engineers, designers, and business builders for intensive project-based learning, networking, and competitions with partner companies and prize pools. Junction also supports its community through pre-events, grants, volunteer programs, jobs, and online channels to connect participants and industry partners.

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

📋 Description

• Taking ownership of customer issues from start to solution - reproducing, troubleshooting, and resolving them methodically • Taking ownership of a high volume of operational tickets involving coordination with external partners — such as labs, mobile phlebotomy vendors, and other service providers — to drive timely resolution and maintain exceptional service quality. • Managing ticket queues: triaging, prioritizing, and escalating where needed • Communicating with empathy and clarity - both in writing and on calls - even when things get chaotic • Collaborating openly with product, engineering, and operations to drive quick resolutions - you are not afraid of asking for help! • Documenting findings and contributing to our growing knowledge base • Supporting customers across the full journey - from onboarding to ongoing troubleshooting

🎯 Requirements

• 2+ years in a customer support role in a fast paced environment • You’ve developed strong instincts around acknowledgment, empathy, and follow-through from direct customer work • You’re hands-on in identifying, reproducing, and resolving customer-reported issues • (Nice to have) Experience supporting US healthcare or diagnostic products • You care deeply about fixing healthcare and building products that make a difference • You’re excited about Junction’s product approach and thrive in early-stage environments • You’re calm, empathetic, and accurate in your communication - written and verbal • You take full ownership of customer issues and see them through to resolution • You collaborate naturally across teams, sharing context and insights freely

🏖️ Benefits

• Generous early stage options (extended exercise post 2 years employment) • Regular in person offsites, last were in Morocco and Tenerife • Bi-weekly team happy hours & events remotely • Monthly learning budget of $300 for personal development/productivity • Flexible, remote-first working - including $1K for home office equipment • 25 days off a year + national holidays • Healthcare cover depending on location