Senior Manager, Creative Operations

🕒 March 16

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Juniper Creates

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Pre Seed Round on 2015-12

eCommerce • Retail • SaaS

Juniper Creates is a company that empowers creators and brands to develop custom products that go beyond traditional print-on-demand offerings. They emphasize personalized design and world-class craftsmanship, working directly with creators to turn ideas into tangible products. Juniper Creates supports innovative product launches with a quick development timeline, sustainable practices, and global shipping solutions. Their commitment to sustainability is evident through their use of eco-friendly materials and efforts to plant trees and reduce carbon emissions. The company collaborates with brands to create unique merchandise that connects with their communities and adheres to ethical production standards.

📋 Description

• Oversee the Creative Proposal workflow, delivering work that meets quality standards, aligns with launch goals, and is completed reliably. • Ensure proposals are communicated thoughtfully based on the client and context. • Review team output broadly, and guide the creation of tools or documentation that help the team work more effectively and consistently. • Help Brand Strategy drive an effective launch development process by clarifying what information is needed, defining which decisions the team should own, and identifying when to involve other teams. • Guide the team in focusing on work that advances company strategy, making trade-offs visible and ensuring priorities reflect Juniper’s broader goals. • Support team members by setting clear expectations, guiding professional development, and gathering feedback. • Shape the Creative Proposal and other internal deliverables to ensure they build on each other, enable clear decisions, and adapt to the situation. • Oversee incoming opportunities, clarify priorities, and assign projects and timelines. • Maintain clear visibility into the team’s work and priorities. Highlight priorities and potential risks so stakeholders can provide input or respond. • Assess team capacity, identify skill or resourcing gaps, and recommend adjustments based on forecasted team and company needs. • Support team members in improving quality, overcoming challenges, and making decisions in a fast moving environment.

🎯 Requirements

• Proven experience in creative operations, program management, or a similar role in a fast-paced, cross-functional environment. • Skilled at bringing clarity to complex work, and managing shifting priorities and timelines. • Experience managing team capacity, prioritizing work, and shaping workflows in a creative setting. • Strong understanding of creative workflows, including feedback cycles, cross-functional handoffs, and adaptability. • Experience aligning creative and non-creative partners, identifying trade-offs, and enabling shared understanding. • Experience managing and coaching creative professionals and setting a high bar for quality, independence, and team alignment. • Comfortable operating in a scaling organization where processes will continuously be explored, adapted, and refined. • Experience in the creator economy, consumer products, brand strategy, or launch-based environments is a strong asset.

🏖️ Benefits

• Health and Wellness - Our extended health plan includes fully paid premiums and coverage for you and your family for both physical and mental health. • Annual Allowance – Invest in your wellness, education, home office setup, and more. • Time Off – Three weeks of paid time off, with one additional day for each year worked, and a company-wide paid shutdown during the December holiday season. • Remote-First Work Environment – Juniper has a head office in Toronto, however, we let employees choose what work setting works best for them. • Flexible Work Schedule – We accommodate flexible hours, as long as you are delivering results and maintaining a seamless workflow with your team and cross-functional stakeholders.