Justworks
1001 - 5000 employees
Founded 2012
👥 HR Tech
☁️ SaaS
🤝 B2B
HR Tech • SaaS • B2B
Justworks is a comprehensive HR platform that empowers small businesses by providing scalable solutions in HR management, payroll processing, and employee benefits. With a focus on simplifying administrative tasks, Justworks enables business owners to hire, manage, and grow their teams while ensuring compliance and offering human support for all HR needs.
International Consultant, APAC
Job not on LinkedIn
🕒 June 2
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Justworks
1001 - 5000 employees
Founded 2012
👥 HR Tech
☁️ SaaS
🤝 B2B
HR Tech • SaaS • B2B
Justworks is a comprehensive HR platform that empowers small businesses by providing scalable solutions in HR management, payroll processing, and employee benefits. With a focus on simplifying administrative tasks, Justworks enables business owners to hire, manage, and grow their teams while ensuring compliance and offering human support for all HR needs.
📋 Description
• Serve as a definitive subject matter expert for EOR services across diverse APAC markets, maintaining deep knowledge of varying regulatory environments. • Act as the primary advisor for complex APAC compliance requirements, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate global risk. • Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies. • Partner with Customer Success to manage high-value accounts, addressing sophisticated, territory-specific needs that require advanced jurisdictional expertise. • Act as the final point of internal escalation for inquiries that cross into complex compliance or high-liability HR territory, such as intricate leave scenarios and country-specific benefits. • Proactively identify EOR expansion and upsell opportunities, guiding customers through the strategic complexities of entering and scaling in new international markets. • Drive retention and growth of existing customer base through an education-based approach. • Translate complex international regulations and processes into clear, actionable guidance for customers and internal partners. • Operate independently while contributing to team knowledge and scaling best practices across the organization. • Utilize deep global knowledge to advise customers on legally sensitive and region-specific paths forward. • Serve as the voice of the specialized customer to ensure Justworks’ international infrastructure meets the needs of complex, multinational organizations.
🎯 Requirements
• 8+ years of experience in a customer-facing international HR role, ideally with deep expertise in APAC and the EOR space. • Proven track record of managing strategic conversations and complex global customer HR scenarios with minimum of 2 years managing complex customer-facing issues in EOR. • Excellent communication, problem-solving, and consultative skills, with the ability to convey complex concepts clearly. • Knowledge of HR technology and international employment compliance across multiple regions. • Comfortable collaborating with multiple internal stakeholders to drive customer outcomes. • Exposure to multiple countries/regions is a plus. • Familiarity with JIRA, Zendesk, and Notion is a plus. • Multilingual fluency is a plus.
🏖️ Benefits
• great benefits • wellness program offerings • company retreats
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