Senior Manager, Commercial Capabilities

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $144k - $180k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Juul Labs

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🛒 Retail

🧘 Wellness

B2C • Retail • Wellness

Juul Labs is a company focused on providing alternatives to traditional combustible cigarettes through its innovative vaporizing technology. Its mission is to assist adult smokers in transitioning to less harmful nicotine delivery systems while implementing strict measures to prevent underage access to its products. Juul Labs offers a range of vaping devices and e-liquids, emphasizing safety, easy use, and conformity to legal age restrictions.

📋 Description

• Support and contribute to the Commercial Systems roadmap, encompassing CRM (Salesforce) and other technology systems and tools • Partner with Commercial Strategy, Revenue Management, Sales Leadership, and other cross-functional teams to translate business needs into practical technology solutions • Assist in build vs. buy evaluations for new tool investments, summarizing trade-offs for leadership review • Ensure platforms are well-documented, integrated, and maintained for long-term sustainability • Manage ongoing development, configuration, and optimization of the Salesforce platform to support field sales effectiveness and optimization of Commercial effectiveness • Lead requirements gathering, solution design, user story development, and UAT for Salesforce workstreams • Own release management, platform documentation, and end-user training to ensure adoption and data integrity • Partner with the JLI IT team to ensure sound integrations between Salesforce and adjacent platforms including ERP, data warehouses, and third-party analytics tools • Support the design and delivery of custom-built internal tools where Commercial needs exceed off-the-shelf capabilities • Define technical requirements and coordinate with development teams or vendors to execute software builds • Help establish engineering standards, QA processes, and release cadences for internally developed tools • Ensure custom solutions integrate with the broader commercial systems ecosystem • Develop and maintain the AI roadmap for the Commercial function, identifying high-value use cases such as account prioritization, lead and opportunity scoring, rep coaching, territory planning, content generation, and field reporting. • Partner with IT, Data, and external vendors to evaluate AI solutions; lead pilots and define the criteria for scale. • Champion responsible adoption — building field confidence, managing change, measuring impact, and iterating based on user feedback. • Partner with Commercial teams and functional partners to identify systems needs and maintain alignment on priorities • Translate technical concepts into clear business language for management audiences; translate business requirements into technical specifications for development teams • Collaborate with PMO and Commercial Planning functions to align systems delivery with commercial initiatives • Lead and develop a small team of Salesforce administrators and systems analysts • Coordinate with external development vendors, system integrators, and technology partners • Track platform budgets, project milestones, and delivery progress across active workstreams • Perform related duties as assigned, within your scope of practice

🎯 Requirements

• 8+ years of experience in sales operations, revenue operations, commercial strategy, or management consulting with a strong technology component • Strong process design skills — ability to map and operationalize commercial workflows across organizations • Proven ability to define requirements for and oversee delivery of systems projects • Experience coordinating with technical development teams or vendors against a defined roadmap • Solid fluency with enterprise platforms (CRM, ERP, BI/analytics) and ability to support technology evaluation decisions • 8+ years of experience in software engineering, commercial systems development, or enterprise technology • Demonstrated experience building or supporting full-stack or enterprise applications in a commercial context • Familiarity with Salesforce and the ability to contribute to platform-level design decisions • Exposure to ERP systems (SAP, Oracle, NetSuite) and cross-platform integrations • Working knowledge of API design, data modeling, and systems integration patterns • Senior Manager-level stakeholder management, including regular engagement with Director/VP-level commercial leaders • Salesforce certification strongly preferred • Demonstrated ability to manage concurrent technology projects on time and within budget • Strong verbal, written, and presentation skills with attention to detail • Comfort navigating ambiguity and building structure in a fast-moving commercial environment

🏖️ Benefits

• A place to grow your career. We’ll help you set big goals - and exceed them • People. Work with talented, committed and supportive teammates • Equity and performance bonuses. Every employee is a stakeholder in our success • Cell phone subsidy, commuter benefits and discounts on JUUL products • Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits • 401(k) plan with company matching • Plus biannual discretionary performance bonuses