JWay Group, Inc.
Digital Marketing • SaaS • HR Tech
JWay Group, Inc. is a technology and digital solutions company that specializes in a wide range of services, including digital web design and development, UI/UX design, digital marketing, enterprise applications development, and mobile app development using Flutter. With over 28 years of experience, JWay is known for its fast-track hiring services and extensive talent network, offering bespoke IT solutions to clients from startups to established enterprises. The company emphasizes collaboration and innovation to help clients achieve their business goals while also providing staffing solutions and HR services.
Customer Service Agent
Job not on LinkedIn
February 11
JWay Group, Inc.
Digital Marketing • SaaS • HR Tech
JWay Group, Inc. is a technology and digital solutions company that specializes in a wide range of services, including digital web design and development, UI/UX design, digital marketing, enterprise applications development, and mobile app development using Flutter. With over 28 years of experience, JWay is known for its fast-track hiring services and extensive talent network, offering bespoke IT solutions to clients from startups to established enterprises. The company emphasizes collaboration and innovation to help clients achieve their business goals while also providing staffing solutions and HR services.
📋 Description
• Provide timely and accurate responses to customer inquiries via phone, email, and chat. • Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience. • Maintain a thorough understanding of our products and services to provide accurate information to customers. • Document customer interactions and issue resolutions in our CRM system. • Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved. • Collect and relay customer feedback to relevant departments for continuous improvement. • Work closely with team members and supervisors to ensure a seamless customer service experience.
🎯 Requirements
• Prior experience in a customer service role, preferably in a remote or night shift setting. • Experience with CRM software and customer support tools. • Excellent verbal and written communication skills in English. • Strong problem-solving and troubleshooting abilities. • Ability to manage multiple tasks and priorities in a fast-paced environment. • Technical Proficiency: Comfortable using various communication platforms and remote work tools.
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