Operations Analyst

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🕒 October 23, 2025

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JWay Group, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

☁️ SaaS

👥 HR Tech

Digital Marketing • SaaS • HR Tech

JWay Group, Inc. is a technology and digital solutions company that specializes in a wide range of services, including digital web design and development, UI/UX design, digital marketing, enterprise applications development, and mobile app development using Flutter. With over 28 years of experience, JWay is known for its fast-track hiring services and extensive talent network, offering bespoke IT solutions to clients from startups to established enterprises. The company emphasizes collaboration and innovation to help clients achieve their business goals while also providing staffing solutions and HR services.

📋 Description

• Responsible for overseeing the development, analysis, and upkeep of reports and dashboards aimed at monitoring predictive and performance trends • Conduct ad hoc analysis for multiple departments to provide guidance for business strategy and facilitate decision making processes. • Analyze existing business processes, workflows, and operations within the Program. • Identify process bottlenecks, inefficiencies, and areas for improvement. • Work closely with process owners to understand their requirements and pain points. • Collect, organize, and analyze data related to process performance, quality, and key performance indicators (KPIs). • Generate reports and insights from data analysis to drive decision-making. • Collaborate with clients and internal stakeholders to gather and document business requirements. • Translate business needs into clear and actionable requirements for process improvement. • Propose and design process improvements and optimizations to meet client and company objectives. • Develop detailed process documentation, including flowcharts and Standard Operating Procedures (SOPs). • Manage and oversee the implementation of process improvements and changes. • Monitor project timelines and ensure that milestones are met.

🎯 Requirements

• Bachelor’s Degree or equivalent experience in business-related field • Minimum 3 years of work experience in the related role - Operations, Business and Data Analysis • Excellent analytical, decision making, and problem solving skills • Organized yet flexible and able to adapt to changing conditions • Experienced or interested in analytical roles such as sales operations, marketing operations, and business analysis. • Experienced or capable in analyzing complex data sets using business intelligence tools and Excel.

🏖️ Benefits

• Opportunities to learn about AI technologies • Engagement in training and development for client chatbot system