Collections Agent, Bilingual – Spanish/English

🔥 0 minutes ago

🇵🇦 Panama – Remote

💵 $1k - $1.5k / month

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kafene

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📦 Logistics

💳 Fintech

💰 $15M Debt Financing - Kafene on 2024-01

Consulting • Logistics • Fintech

Kafene is a consumer finance company that offers flexible lease-to-own and point-of-sale financing solutions for merchants and customers, especially those with limited or no credit history. It uses a data-driven underwriting approach (over 20,000 data points) and personalized pricing to approve customers quickly—often with a 60-second application—and funds leases up to $5,000. Kafene partners with retailers to increase conversion, average order value, and access customers across all credit profiles through seamless POS integrations and customizable merchant programs.

📋 Description

• Help customers meet payment schedules and resolve past-due amounts while maintaining high customer service and satisfaction standards • Learn and use payment solutions, advanced probing, negotiation skills, collection techniques, and payment programs to understand customer situations and resolve delinquency • Treat customers with respect, sensitivity, and compassion in difficult situations • Lead conversations to select alternative courses of action, resolve delinquency issues, and bring accounts back on track • Follow established procedures, policies, and schedules while using feedback to drive results • Focus on KPIs to improve collection efficiency and achieve monthly targets • Navigate multiple call center platforms while engaging customers by phone and accurately handling cases • Follow up on unresolved cases • Ensure compliance with applicable laws, rules, and regulations • Apply ethical judgment regarding personal behavior, conduct, and business practices; escalate, manage, and transparently report control issues

🎯 Requirements

• High School diploma/GED required • Willingness to work in an environment requiring 100% phone-based customer interaction • Minimum of one year of collection or customer service experience, by phone or in person • Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting Internet searches, and maneuvering in a Windows-based environment is strongly preferred • Internet access from home is required • Ability to speak Spanish, English, and Portuguese when discussing payment options with customers • Knowledge of the Fair Debt Collection Practices Act (FDCPA) • Bilingual capability in Spanish and English

🏖️ Benefits

• Healthcare stipend covering medical, dental, and vision insurance costs • Flexible paid time off starting from the first day of employment