Operations Supervisor

🔥 12 hours ago

🌐 Panama, Guatemala – Remote

🇵🇦 Panama – Remote 🇬🇹 Guatemala – Remote

💵 $2.3k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kafene

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📦 Logistics

💳 Fintech

💰 $15M Debt Financing - Kafene on 2024-01

Consulting • Logistics • Fintech

Kafene is a consumer finance company that offers flexible lease-to-own and point-of-sale financing solutions for merchants and customers, especially those with limited or no credit history. It uses a data-driven underwriting approach (over 20,000 data points) and personalized pricing to approve customers quickly—often with a 60-second application—and funds leases up to $5,000. Kafene partners with retailers to increase conversion, average order value, and access customers across all credit profiles through seamless POS integrations and customizable merchant programs.

📋 Description

• Lead, coach, and motivate the collections team to meet individual and departmental recovery goals • Monitor daily collection activity and performance metrics, and report regularly to management • Develop and implement strategies that improve collection rates and reduce delinquency • Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements • Partner with Customer Service, Finance, and Compliance to resolve account discrepancies • Ensure all collection activity adheres to applicable laws, regulations, and internal procedures

🎯 Requirements

• Bachelor's degree • 2+ years of experience in collections, customer service, or a similar field, including supervisory or team leadership experience • Fluency in Spanish and English • Strong knowledge of collection laws, compliance standards, and best practices • Proficiency in Excel and collection management systems • Strong analytical and organizational skills • Excellent leadership, communication, and conflict-resolution skills • Ability to perform under pressure and meet deadlines • Candidates must reside in Panama or Guatemala and be legally authorized to work in the country

🏖️ Benefits

• Flexible paid time off days starting from day one of employment • Annual bonus • Remote work in Panama or Guatemala