Patient Financial Navigator, Customer Service Focused

🕒 May 20

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Kandu

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔧 Hardware

🔬 Science

🤝 B2B

Hardware • Science • B2B

Kandu is a neurotechnology and stroke-recovery company formed from the merger of Neurolutions and Kandu Health that combines an FDA‑cleared brain–computer interface device (IpsiHand®) with personalized telehealth and outpatient navigation services. The company delivers clinically validated, home‑based rehabilitation programs and care coordination for stroke survivors and partners with healthcare systems and payers to reduce readmissions and improve functional outcomes. Kandu focuses on translating research-backed BCI therapies into accessible post-acute care to help patients regain mobility and independence.

📋 Description

• Conduct patient-facing financial discussions regarding insurance benefits, coverage determinations, and out-of-pocket cost estimates • Explain Kandu's income-based cash-pay program structure and guide patients through tier qualification and enrollment processes • Field inbound calls from patients with questions about their insurance benefits, billing statements, and payment options • Provide clear, accurate information about coverage for Kandu devices across Medicare, Medicaid, and commercial insurance plans • Provide support for patients who have insurance claim and/or statement questions with a focus on single-call resolution. • Interpret explanation of benefits (EOB) documents and communicate findings to patients in accessible language • Navigate billing software to access patient accounts, payment histories, and outstanding balances • Document all patient interactions and financial counseling sessions in company systems • Evaluate patient eligibility for financial assistance programs within established guidelines • Offer and set up payment plans for eligible patients within authorized approval limits • Escalate complex financial assistance cases and exceptions to appropriate leadership for review and approval • Maintain accurate documentation of all patient financial interactions in compliance with HIPAA and company policies • Track and report key metrics related to patient financial interactions and outcomes • Collaborate with Revenue Cycle and Patient Services teams to resolve billing issues and improve patient experience • Stay current on changes to insurance policies, coverage guidelines, and reimbursement regulations

🎯 Requirements

• High school diploma or equivalent • Minimum 3 years of experience in medical billing, insurance verification, or patient financial services • Working knowledge of Medicare, Medicaid, and commercial insurance benefit structures • Demonstrated proficiency with insurance eligibility verification systems and medical billing software • Strong understanding of durable medical equipment (DME) billing practices and reimbursement • Excellent verbal and written communication skills with ability to explain complex financial information clearly • Proven ability to handle sensitive patient situations with empathy and professionalism • Strong attention to detail and organizational skills • Proficiency in Microsoft Office Suite

🏖️ Benefits

• Insurance (Medical/Dental/Vision) • 401(k) with company • Unlimited PTO & Holidays • Life Insurance, LTD and STD