Technical Support Engineer

🕒 Yesterday

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Kantata

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

Kantata is a technology company focused on providing cloud-based professional services automation (PSA) solutions. Its platform offers features designed to enhance resource management, project management, financial management, and team collaboration. By integrating business intelligence and workflows, Kantata empowers organizations to manage their operations efficiently, optimize resource planning, and improve project outcomes. The company is designed to serve agencies, consultants, and professional services firms, helping them to scale operations and deliver exceptional client experiences.

📋 Description

• Troubleshooting/investigation of customer-reported issues and questions • Communication and analysis of relevant concepts, configuration setups and product information • Positioning and accommodation of relevant Kantata SX capabilities and services • Escalation handling, prioritization, communication, and customer advocacy for resolving issues • Enablement and engagement with colleague teams to enhance customer experience • Time-specific shift attendance and resource schedule compliance • Ability to be successful in self-management and participation in voice and video meetings

🎯 Requirements

• Familiar general knowledge of modern web technology and accessibility • Familiar knowledge of software development lifecycle • Experience with relational database structures (SQL, SOQL, etc) • Sound communication skills including business writing and excellent spoken and written English • Ability to articulate technical concepts into concise explanations for less technical readers • Demonstrable skill in analysis or technical problem solving • Self-management and ability to maintain productivity • Hold or be studying a computer science or software engineering related degree or comparable knowledge • Specific knowledge of Salesforce, Apex, and master-detail object model are a significant plus

🏖️ Benefits

• Company Wide Bonus Plan • Strong work-life balance • Opportunity to learn from industry experts • Engaging and collaborative culture