Billing and Collections Specialist

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Kaplan Test Prep

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

📚 Education

👥 B2C

⚕️ Healthcare Insurance

Education • B2C • Healthcare Insurance

Kaplan Test Prep is a leading provider of educational services, offering test preparation courses for a wide range of standardized exams. These include college admissions tests like the ACT and SAT, graduate school exams such as the GMAT, GRE, and LSAT, and professional licensing exams in fields like healthcare and law. Kaplan emphasizes realistic practice with custom-built study plans, performance tracking, and personalized support to help students achieve their desired test scores. With a focus on comprehensive educational resources and expert guidance, Kaplan is dedicated to helping students gain admission to their chosen schools and succeed in their careers.

📋 Description

• Actively communicate with companies, institutions, and students in a professional and timely manner • Ensure all billing is complete, accurate, timely, and up-to-date • Manage aging of accounts and reduce impact to the organization’s bad debt • Send billing to companies, institutions, students, and sponsors to secure funding • Partner with other Kaplan and Purdue Global support teams to provide accurate responses to inquiries regarding products and services offered to companies, institutions, and students • As necessary certify Military students’ eligibility using their respective process. (i.e., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy, etc.) • Organize workload to successfully follow-up on all queues and assigned department-shared email accounts • Assist in the development and documentation of departmental Statements of Processes • Troubleshoot problems identified and improve processes that benefit Kaplan, companies, institutions, and students • Assist the Accounting Department in resolving deposit issues for month-end

🎯 Requirements

• Associate’s Degree in Business, Communications, or Accounting required, bachelors degree preferred. • 2 years in Collections, Accounts Receivable or Customer Service or other customer/client servicing role required. • Microsoft Word-Intermediate • Microsoft Excel-Beginner • Experience using Google Sheets and Google Docs • Excellent Customer Service, problem- solving skills • Polished and professional telephone manner • Proven analytical skills with a passion for details and "digging in" • Able to manage multiple tasks simultaneously with superior attention to detail • Ability to work as a team to achieve goals • Ability to organize and work with large amounts of complex information • Ability to establish rapport and work efficiently with all team members serving various functions • Strong communication skills with the ability to present analysis and findings in both verbal and written formats • High-degree of maturity, diplomacy, and professionalism • Self-starter and independent thinker who has the desire to work in a fast-paced organization

🏖️ Benefits

• Remote work provides a flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members • Comprehensive health benefits new hire eligibility starts on day 1 of employment • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities