Customer Service Manager – Mortgage Finance

Job not on LinkedIn

🔥 3 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🛡️ Insurance

🏥 Healthcare

💼 Consulting

Insurance • Healthcare • Consulting

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• Manage central inbound and outbound telephone and email channels for mortgage finance, home savings, and installment loans • Respond to and resolve general and specific inquiries • Perform related administrative tasks • Support sales partners in using EUROPACE • Independently clarify payout-related matters • Pre-check documents and follow up on outstanding items • Process requests in a structured manner and implement solutions administratively • Monitor service levels and availability • Coordinate between partner banks and sales partners

🎯 Requirements

• Completed commercial training, ideally in banking or financial services • Practical experience in mortgage finance, ideally • Qualification under Section 34i of the German Trade Regulation Act (GewO) • Excellent German skills, at least C1 level, both written and spoken • Proficiency in MS Office • Ability to quickly learn new systems and digital processes • Experience with EUROPACE and/or BAUFINEX is an advantage • Experience in B2B partner service or working with mortgage brokers is an additional plus • Strong service orientation, empathy, and ability to concentrate • Structured, solution-oriented approach to work • Team spirit and clear, reliable communication

🏖️ Benefits

• Fully remote work possible • Team days in Lübeck four times a year • Predictable working arrangements • Sabbaticals • Workation opportunities • 30 days of annual leave, with the option to add up to 20 additional days • Access to office facilities in Lübeck, Hamburg, or Berlin as needed • Individual development plan • Support for and promotion of professional development • Bicycle leasing • Subsidy for the Deutschlandticket • Company pension scheme • Employee benefits and discounts • Corporate sports programs • Annual health budget of €300 • Modern software and hardware tools

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