Customer Care Agent – all genders

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wemolo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Wemolo is a company specializing in park management solutions, offering advanced systems for monitoring and managing parking spaces. Their technology enables seamless parking experience through real-time data insights, license plate recognition, and flexible payment options. Wemolo's services cater to various industries, helping clients optimize parking efficiency, reduce unauthorized use, and enhance customer satisfaction across over 2,000 managed parking areas in Europe.

📋 Description

• Serve as the first point of contact for customers • Independently handle complex complaints regarding license-plate recognition, contractual penalties, and exceptional cases • Handle customer inquiries and resolve issues by phone and email • Report to the Customer Care Team Lead • Collaborate with Customer Success, Project Management, Business Development, Engineering, and Product • Proactively optimize customer service • Forward customer feedback to the relevant department

🎯 Requirements

• Two years of experience in customer support, a call center, or customer service • Experience in (escalated) complaint management • Assertiveness and resilience when dealing with customers and complaints • Analytical approach and creative problem-solving skills • Self-motivated and highly motivated to learn new skills • German proficiency at C2 level • Basic English skills • Additional foreign-language skills are an advantage • Suitable remote-work environment with a desk and stable Wi-Fi

🏖️ Benefits

• Bike leasing • Commuting allowance • Team events and Spirit Days • Monthly meal allowance • EGYM Wellpass or Urban Sports Club membership, with nationwide access to more than 1,000 sports and health facilities across Germany • Premium equipment (Mac or Windows) • Ergonomic working environment • Flexible remote work from home • Opportunities to contribute and develop professionally

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