Senior Customer Experience Manager

Job not on LinkedIn

🔥 22 minutes ago

🌐 Germany, Austria, +1 more countries – Remote

🇩🇪 Germany – Remote 🇦🇹 Austria – Remote 🇨🇭 Switzerland – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Build and maintain long-term, trusting customer relationships while ensuring a high level of customer satisfaction • Serve as the primary point of contact for customers and coordinate all service-related matters • Align on and further develop agreed services, for example in regular review meetings • Capture, structure, and prioritize customer requirements (Requests for Change) • Manage and coordinate change projects and consolidate requirements into actionable work packages • Monitor service quality and SLA compliance and derive optimization measures • Support incident resolution and actively manage escalations and conflicts • Establish and further develop risk and quality management processes • Own feedback and complaint management and continuously improve the Customer Experience

🎯 Requirements

• Completed university degree or commercial training, or comparable qualification with relevant professional experience • Experience in customer support, Customer Success, or Service Management, ideally in the IT or energy sector • Knowledge of the utilities industry is an advantage • Structured, solution-oriented approach and strong organizational skills • Excellent communication skills, empathy, and a confident manner when dealing with a range of stakeholders • Assertiveness, decisiveness, and a high level of accountability • Strong quality awareness and an interest in continuous improvement • Good German skills and ideally English skills • Willingness to travel

🏖️ Benefits

• Flexible working hours • Option to work remotely • 30 days of vacation per year • Additional days off on December 24 and 31 • Bike leasing • Mental health support program • Partnerships with various fitness studios • Monthly employer-funded benefits after the probationary period • Professional and personal development through relevant training opportunities • Employee discounts • Monthly tax-free €50 benefit voucher

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