Head of Operations
November 17
🗣️🇩🇪 German Required
📋 Description
• Lead the department heads who each oversee several specialist groups with internal staff and external service providers who develop courses and qualify participants • Lead the planning team responsible for operational capacity and deployment management of all course developers and instructors • Identify and create new courses for continuing education and retraining across all specialisms based on market requirements and in collaboration with Product Management and Business Development • Advance the processes and formats for course development, knowledge transfer and participant interaction using AI in cooperation with our AI team • Manage the course portfolio and internal and external resources to optimize results • Continuously promote and develop the teams professionally and pedagogically-didactically in collaboration with Quality Management • Further develop processes, control formats and reports to derive measures for continuous improvement
🎯 Requirements
• Degree in business administration, a natural science, computer science or a comparable qualification • Several years of leadership experience and accountability for results in complex service organizations • Experience using AI to develop and increase the efficiency of services and processes and/or to generate content for demanding client groups (preferably in the education sector) • Experience implementing change processes • Routine in capacity and deployment planning for employees under conflicting objectives • Strong numerical orientation and experience using KPIs for management • Experience in optimizing service processes and using ESM solutions is a plus • Understanding of digital learning formats and modern didactics (competency-based learning objectives, assessment design, learning paths) and experience with LMS/LXP solutions
🏖️ Benefits
• 100% remote: Work where you feel most comfortable — anywhere in Germany. • Flexible working hours: Your life, your rhythm. Shape your working day to suit your life. • Work & Travel: Combine your job with travel — work remotely from other EU countries for up to 6 weeks per year. • 30 days of vacation: Whether you want to travel the world, seek adventure or simply rest, we give you the freedom to do so. • Continuing education: Lifelong learning is part of our culture. We support your career development. • Wellhub: For improved health, wellbeing and activity — with digital tools and on-site fitness offerings, flexible to your needs. • Team spirit: We value collaboration — flat hierarchies, an informal first-name culture and regular team events. • Future-oriented: We provide security — from company pension schemes to childcare allowances. We think about tomorrow today for you and your family. • Corporate benefits: Looking for the next deal? We offer numerous discounts and exclusive offers.
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