People & Performance Program Manager

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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Kasa

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏨 Hospitality

✈️ Travel

🏠 Real Estate

💰 $40M Venture Round - Kasa Living on 2025-08

Hospitality • Travel • Real Estate

Kasa is a tech-enabled hospitality company that operates a curated collection of apartments and hotels across the United States. Kasa offers contactless/virtual check-in and checkout, a Virtual Front Desk and 24/7 virtual guest support, high-speed Wi‑Fi, pet-friendly options, and curated in-unit amenities. The company serves leisure and business travelers with short- and long-term stays, corporate housing, group bookings, and partners with multifamily property owners and hotels to provide managed stays and leasing solutions.

📋 Description

• Own a defined and evolving slate of People programs, including performance scorecards, manager training and enablement, career tracks, the annual performance cycle, and engagement measurement • Translate strategic organizational priorities into practical, well-run programs • Build repeatable and scalable systems using AI and automation • Equip managers with tools and training to coach teams, provide feedback, and grow talent • Turn People data into insights and recommendations to identify trends and retention risks • Build performance scorecards and manager enablement programs • Own the career tracks framework, including leveling, competencies, and progression criteria • Partner with functional leaders to define expectations at each level and maintain career tracks • Own the annual performance cycle, including timelines, communications, calibration, and tooling • Design review processes involving rating scales, self and peer input, promotion, and compensation connections • Measure and improve performance-cycle outcomes • Own engagement measurement and dashboarding • Analyze People data, track metrics, and make data-driven recommendations • Create AI-assisted workflows for candidate tracking, onboarding, benefits management, and other repetitive tasks • Deliver success metrics including scorecard adoption, career-track usage, engagement reporting, retention improvements, and scheduled People-data reports

🎯 Requirements

• Bilingual in English and Spanish • 3-5 years of HR generalist and/or program management experience, with a track record of owning programs end-to-end • Experience building performance/engagement scorecards or People Analytics dashboards, and comfort partnering with Programs and Data teams • Experience in a high-growth, distributed, or tech-enabled environment is a strong plus • Experience with core People systems: HRIS, performance management platform, and engagement survey tools, and comfort working across multiple People tech tools • Reliable and highly accountable program owner able to take a program from concept to a repeatable system • Clear and empathetic communication skills • Ability to build repeatable, documented, and scalable systems and processes • Curiosity about the employee experience and proactive approach to improving it • Ability to flex across program work and generalist support as priorities shift • Ability to use AI as leverage for repeatable work while preserving human judgment • Genuine interest in modernizing traditionally manual People workflows

🏖️ Benefits

• Save when you book on kasa.com • Equal Opportunity Employer • E-Verify participant

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