Collections Specialist

🔥 11 minutes ago

🇮🇪 Ireland – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kaseya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $2M Venture Round on 2020-07

Cybersecurity • SaaS • Enterprise

Kaseya is a global provider of IT management software that offers a comprehensive suite of solutions designed to enhance the efficiency and security of IT operations for managed service providers (MSPs) and IT departments. With features that include endpoint management, cybersecurity, backup and recovery, and compliance management, Kaseya empowers organizations to automate processes, reduce costs, and protect critical data in a technology-driven environment. The platform leverages AI to streamline IT management, enabling teams to focus on strategic initiatives and improve service delivery.

📋 Description

• Initiate contact with customers who have outstanding balances to negotiate and collect payments • Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues • Build and maintain relationships with Sales, Finance, Billing, and Customer Success teams to align account strategies and resolve disputes • Maintain accurate records of customer interactions, payment arrangements, and relevant information • Negotiate payment arrangements in accordance with company policies and financial goals • Address and resolve billing, payment, and account discrepancy inquiries or disputes • Prepare and send collection letters, statements, and other documentation • Ensure compliance with relevant debt collection laws and regulations • Generate and analyse reports on outstanding debts, collection efforts, and relevant metrics • Provide excellent customer service while remaining firm and persistent in collections

🎯 Requirements

• Minimum 2 years’ experience in collections execution • Experience utilising collection tools (GetPaid or similar) • Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management & documentation • Demonstrated ability to collaborate cross-functionally and influence internal stakeholders to drive results (preferred) • Strong customer relationship skills (internal and external) (preferred) • High energy, positive attitude, and a team-first mentality — someone who thrives in a results-driven, high-performing environment (preferred) • Proven ability to manage a book of business spanning larger accounts down to medium/small size accounts, with strong strategies to secure cash (preferred) • Comfortable with call/contact metrics and financial & operational metrics (Cash, Aged AR, 90+, dispute identification & resolution intervals) (preferred)