Kastle (YC S24)
11 - 50 employees
🤖 Artificial Intelligence
💳 Fintech
☁️ SaaS
💰 $500k Pre Seed Round - Kastle on 2024-05
Artificial Intelligence • Fintech • SaaS
Kastle (YC S24) is a company that builds purpose-built AI voice and omnichannel agents for mortgage lending and servicing, helping banks and institutional mortgage borrowers automate high-volume borrower interactions across voice, SMS, email, and chat. Their enterprise-grade platform integrates with contact center and payment systems, includes a compliance engine pre-trained on lending regulations (FDCPA, TILA, RESPA, TCPA), and provides analytics, agent builders, and monitoring tools to reduce costs, speed time-to-value, and ensure audit-ready compliance.
AI Trainer – Part-time
Job not on LinkedIn
🕒 March 18
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Kastle (YC S24)
11 - 50 employees
🤖 Artificial Intelligence
💳 Fintech
☁️ SaaS
💰 $500k Pre Seed Round - Kastle on 2024-05
Artificial Intelligence • Fintech • SaaS
Kastle (YC S24) is a company that builds purpose-built AI voice and omnichannel agents for mortgage lending and servicing, helping banks and institutional mortgage borrowers automate high-volume borrower interactions across voice, SMS, email, and chat. Their enterprise-grade platform integrates with contact center and payment systems, includes a compliance engine pre-trained on lending regulations (FDCPA, TILA, RESPA, TCPA), and provides analytics, agent builders, and monitoring tools to reduce costs, speed time-to-value, and ensure audit-ready compliance.
📋 Description
• Annotate and label data from mortgage-related conversations. • Give feedback on AI responses to make them more accurate and helpful. • Train the AI system to handle mortgage servicing phone calls better. • Test the AI for issues, including response quality, customer experience, explanation quality, and realism. • Work ~10 hours per week on flexible schedules.
🎯 Requirements
• 5+ years a customer service agent for a mortgage servicing company. • Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, servicing transfer questions, and customer conversations. • Strong attention to detail and communication skills. • Reliable internet and computer for remote work.
🏖️ Benefits
• Flexible part-time hours. • Opportunity to shape cutting-edge AI technology. • Work from home.
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