Kata.ai
51 - 200 employees
Founded 2015
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 Non Equity Assistance on 2018-02
Artificial Intelligence • SaaS • B2B
Kata. ai is an innovative company specializing in conversational AI solutions to enhance customer interactions. Their platform offers a comprehensive suite of tools, including WhatsApp Marketing, automated customer service, and recruitment solutions, powered by AI to optimize engagement across multiple channels. Focused on industries such as telecommunications, healthcare, retail, and financial services, their offerings range from voice-to-text and text-to-voice APIs to business dashboards that streamline the management of customer experiences. With a strong emphasis on using AI for personalized marketing campaigns and customer satisfaction, Kata. ai supports over 200 companies in optimizing their operations through conversational AI technology.
Technical Support Engineer – Freelance
🕒 April 9
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Kata.ai
51 - 200 employees
Founded 2015
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 Non Equity Assistance on 2018-02
Artificial Intelligence • SaaS • B2B
Kata. ai is an innovative company specializing in conversational AI solutions to enhance customer interactions. Their platform offers a comprehensive suite of tools, including WhatsApp Marketing, automated customer service, and recruitment solutions, powered by AI to optimize engagement across multiple channels. Focused on industries such as telecommunications, healthcare, retail, and financial services, their offerings range from voice-to-text and text-to-voice APIs to business dashboards that streamline the management of customer experiences. With a strong emphasis on using AI for personalized marketing campaigns and customer satisfaction, Kata. ai supports over 200 companies in optimizing their operations through conversational AI technology.
📋 Description
• Responsible for configuring WhatsApp Business API, Kata CX, and Omnichannel accounts. • Resolving technical issues via email, tickets, WhatsApp, and SeaTalk. • Proactively monitoring system health and maintaining custom client reports. • Managing Kata CX credit top-ups and addressing client inquiries regarding chatbot functionality. • Investigating incidents through log analysis and creating Root Cause Analysis (RCA) documentation.
🎯 Requirements
• Minimum 0–2 years of experience in Technical Support, Application Support, or System Integration, preferably within a SaaS, AI, or Fintech company. • Proven experience in managing conversational AI platforms (e.g., Kata.ai, Chatgpt, Gemini), including bot flow configurations and intent troubleshooting. • Demonstrated experience in setting up and managing WhatsApp Business API (WABA) accounts, including Meta Business Manager verification and message template approvals. • Hands-on experience using Postman or cURL to test and debug RESTful APIs and Webhooks. • Solid background in log analysis (using tools like Grafana) to identify root causes of system failures or message delivery drops. • Experience handling Enterprise-level clients via multi-channel support systems (E-Mail, Freshdesk, WhatsApp, or SeaTalk) while maintaining strict SLAs. • Experience in managing financial-technical tasks, such as credit top-ups, or quota management within a platform ecosystem. • Proven track record of creating Root Cause Analysis (RCA) reports and internal technical knowledge base (FAQ) articles. • Basic to intermediate knowledge of JSON or JavaScript for log analysis and workflow troubleshooting. • Ability to use monitoring and logging tools (e.g., Grafana) to perform incident investigation and identify system errors. • Proficiency in Excel/Google Sheets (advanced formulas) and SQL for maintaining custom client data reports.
🏖️ Benefits
• Shifting schedule is required — this role operates across 2 shifts (morning & night). Candidates must be comfortable and available to work on a rotating shift basis.
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